FREQUENTLY ASKED QUESTIONS
HOW FAR IN ADVANCE DO I NEED TO BOOK MY ACTIVITIES?
Maui is a very popular vacation destination, so booking your activities in advance is highly recommended. Most popular activities are sold out several days to several weeks in advance. So booking your favorite activities in advance is highly recommended.
Our Born & Raised Maui Activity Specialist are here to help you plan and organize everything before you fly out to Maui. You'll be able to get started on your wonderful vacation upon arrival and avoid wasting valuable time standing in line at your general hotel concierges. This will allow you to enjoy every minute of your vacation from the time you step off your plane.
WHAT DO I NEED TO CONFIRM MY ACTIVITIES?
Once we have decided which activities you would like to book, then we would just need a little bit more information from you to confirm them.
1. Arrival Date on Maui
2. Your First & Last Name
3. Phone Number
4. Email Address
Last but not least:
-Credit Card to Confirm Your Reservations.
***Side Notes: Please let us know the ages of any children participating in an activity. And all zipline, bike, & helicopter tours will ask for your approximate body weight upon confirming your reservation.
WHAT IF IT RAINS?
All Tours Operate RAIN or SHINE, is the standard policy for most companies. If a company decides to cancel a tour such as a Snorkel and/or Sunset Cruise, it is the sole decision of the Captain/Manager of the specific activity company/operator to make that call.
These tour companies do want you to have the best experience while you are with them though, so please know that if they consider any weather conditions risky to the safety of and/or be hazardous to the operations of their tour they do cancel. Please remember again that the decision to cancel a tour due to the weather or any other reason (within the last 48 hours prior to your tour) is ultimately the sole decision of the Captain/Manager of the specific activity company/operator you are scheduled to going on.
So unless you receive a call from us at Maui Concierges LLC, or from the specific tour company that you are scheduled to go on, confirming to you that your tour has been cancelled, your tour WILL still be going out as scheduled.
Most activities have a 48 hour cancel policy. (Except for all One Day Fly Away tours to Oahu, Pearl Harbor or the Big Island.***) This means that if you decide that you would like to cancel, and/or make any changes to your reservations, that the change/cancel must be made at least 48 hours prior to the specific start time of the activity for it to be fully refundable. Within the last 48 hours before the activities start time, NO activity can be changed and/or canceled.
Please note that for some larger group bookings an expanded cancellation timeframe maybe required.
***All One Day Fly Away tours to the Oahu, Pearl Harbor, & the Big Island are non refundable at the time of booking and cannot be cancelled and or changed after that. All Tours Operate RAIN or SHINE.